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I HAVE A QUESTION OR ISSUE NOT LISTED BELOW: If you cannot locate a subject below to assist you, please use this link to ask for help.  Upon receipt, a team member  will respond as quick as possible.  Most responses are within one business hour, but depending on the request may be as much as one business day. UPDATE YOUR PAYMENT SOURCE Update your payment source for auto billing services and our best rates. ALARM MONITORING RENEWAL WITH DISCOUNTS Secure on-line form for discounted rate monitoring services when pre-paid.  UPDATE YOUR EMERGENCY CONTACTS Use this form to add emergency contacts or emails and text alerts.  UPDATE YOUR ALARM ZONE DETAILS Provide the monitoring center with detailed zone information on your alarm system.   FREE ALARM UPGRADES Upgrade your alarm monitoring services to IP, CELLULAR to add REMOTE ARMING with TOTAL CONTROL®. CHANGE HOW MY ALARM SYSTEM SENDS SIGNALS OUT Change your alarm reporting from Telephone to Internet or Cellular methods.  CUSTOMER SERVICE QUESTIONS Use this form to ask us any questions you may have.  One of our Team Members will respond as soon as possible.  SWITCH MY ALARM - CONVERSION & SET-UP GUIDES Installation guides for converting accounts into our center.  ORDER YOUR INSURANCE CERTIFICATE Save on your insurance with a certified insurance certificate  ORDER WARNING STICKERS & YARD SIGNS Warning stickers and yard signs add that extra layer of security.   REQUEST A REFUND Ask us any billing related questions for a fast and courteous response.   MOVE MY MONITORING ACCOUNT Complete this form to move or transfer your alarm account a new location.   LOWEST RATE GUARANTEE - REQUEST A CREDIT. Apply for a credit here if you find a rate lower than what you paid for our services.  TEMPORARY SUSPENSION REQUEST Request to temporairly suspend your alarm services.   FREE TECHNICAL PHONE SUPPORT We offer FREE over the phone technical support using this form.  REMOVAL AUTOMATIC TEST SIGNALS Have us attempt to remove automatic communications testing from your alarm system.  REMOVE OPENING & CLOSING SIGNALS Have us attempt to remove automatic reporting of alarm arming & disarming from my alarm system.  CANCEL MY ALARM Begin your service cancellation process here.

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