FREE PHONE SUPPORT

1-888-769-8977

CALL AND FOLLOW THE PROMPTS.

 

FREE LIVE CHAT SUPPORT

CLICK "LIVE CHAT" ON PAGE BOTTOM.

 

REQUEST ON-SITE  REPAIR

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FixMyAlarm.com 

Offers FREE over-the-phone technical support for:

  • New Monitoring Account Set-Up Support.
  • New Equipment Set-Up Support.
  • Alarm Signal or Communication Failure Support.
  • Removal of Automated Test Signals.Complete Form Below.
  • Removal or Opening & Closing Signals. - Complete Form Below.

 

  • Support only offered to Subscribers of Alarm Monitoring Services.com, Fire Monitoring Services.com, Elevator Monitoring Services.com, AlarmSnap.com and VirtuAlarm.com.
  • Any support issues not listed above will be charged $70.00 per hour, minimum 1 hour, for over-the-phone support during regular business hours as listed below.
  • Unless scheduled in advance, support is offered on a first come, first serve basis and you may experience extended hold times.
  • Tier 1 support (Basic Support) is available from 6:am to 5:pm PST.  Tier 2 support (Advanced Support) is limited to weekdays from 6-am to 3-pm
  • We recommend scheduling any over the phone support in advance as same day availability of a support technician is limited.
  • If support is scheduled, it is the consumers responsibility to call in 5 minutes BEFORE their scheduled appointed time as our technicians CANNOT call out.
  • If a scheduled over the phone support is late by more than 15 minutes, or missed all together, a $35.00 reschedule or missed appointment fee is charged.
  • After hours phone support is available for $150.00 per hour with a one hour minimum.

     

CLICK HERE For FREE Removal of Opening & Closing Signals.

 

CLICK HERE For FREE Removal of Automatic Com-Test Signals.

 

CLICK HERE For Replacement of a Internet, Cellular or Re-director Device.

 

CLICK HERE to order on-site repair of a Residential Burglar Alarm.

 

CLICK HERE to order on-site repair of a Commercial Burglar Alarm.

 

CLICK HERE to order on-site repair or Inspection of a Commercial Fire Alarm.

 

 

 

 

SUPPORT HOURS

MONDAY through FRIDAY

                  Times listed in

  Monday Tier 1 Support;

Tier 2 Support:

 

Tuesday Tier 1 Support:

Tier 2 Support:

 

Wednesday Tier 1 Support:

Tier 2 Support:

 

Thursday Tier 1 Support:

Tier 2 Support:

 

Friday Tier 1 Support:

Tier 2 Support:

 

Pacific Daylight Time

06:00 - 17:00

06:00 - 15:00

 

06:00 - 17:00 

06:00 - 15:00

 

06:00 - 17:00  

06:00 - 15:00

 

06:00 - 17:00  

06:00 - 15:00

 

06:00 - 17:00 

06:00 - 15:00

 

FOR SUPPORT CALL

1-888-769-8977 

THEN FOLLOW THE PROMPTS.