onlinehelpform.com

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(1) CUSTOMER SERVICE QUESTIONS

Ask us any question not listed above here for a fast and courteous answer.  

(2) NEW ACCOUNT CONVERSION & SET-UP GUIDE

Installation guide for the digital diverter and other new account set-up methods. 

(3) MY EMERGENCY CONTACT LIST

Add your AFTER alarm contacts, E-Notify and passwords.

(Or visit www.GoToMyAlarm.com using your FREE web access.) 

(4) MY ALARM ZONE DETAILS

Provide the monitoring center with detailed zone information on your alarm system.  

(5) MY INSURANCE CERTIFICATE

Save on your insurance with a certified insurance certificate 

(6) MY WARNING STICKERS & YARD SIGNS

Warning stickers and yard signs add that extra layer of security.  

(7) UPDATE MY PAYMENT INFORMATION

Secure on-line updating your payment source for credit cards, bank drafts or PayPal.  

(8) MY REFUND REQUEST OR BILLING QUESTION

Ask us any billing related questions for a fast and courteous response.  

(9) MOVE MY MONITORING ACCOUNT

Complete this form to move or transfer your alarm account a new location.  

(10) PRE-PAID ACCOUNT TRANSFER REQUEST

Complete this form to transfer your pre-paid account to a new person.  

(11) DISCOUNTED ALARM MONITORING RENEWAL

Secure on-line form for discounted rate monitoring services when pre-paid. 

(12) FIND A LOWER RATE? REQUEST A CREDIT.

Apply for a credit here if you find a rate lower than what you paid for our services. 

(13) SERVICE SUSPENSION REQUEST

Request to temporairly suspend your alarm services.  

(14) SERVICE CANCELLATION REQUEST

Request to permanently cancel your alarm services. 

(15) FREE TECHNICAL SUPPORT

We offer FREE over the phone technical support using this form. 

(16) REMOVE AUTOMATIC TESTING

Have us attempt to remove automatic communications testing from your alarm system. 

(17) REMOVE OPENING & CLOSING SIGNALS

Have us attempt to remove automatic reporting of alarm arming & disarming from my alarm system. 

(18) CHANGE HOW MY ALARM SYSTEM SENDS SIGNALS OUT

Change your alarm reporting from Telephone to Internet or Cellular methods. 

 

REPEAT OR UNRESOLVED ISSUES?

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